Frequently Asked Questions

We are pleased to provide to you our photo book printing service. By using our PhotobookJoy designer software, you can mix your digital photos with your creativity together to create, design, layout and produce your unique photobook.

You may follow the instruction below to make your own photo book:
1. Download free PhotobookJoy Designer from here
2. Create your own photo book: Tutorial
3. Order Processing: Tutorial
Alternatively, you may watch the video to get start.

Photobook quality is our top concern. Currently we are providing 170 gsm Premium Textured Paper, 157 Glossy Art Paper and 270gsm Premium Glossy Paper to give you not only high printing quality, but also unique "touch and feel" experience.
To find out more details, please click here.

We try our best to ensure the print out color looks the same as what it shows on screen. However, the color display on screen may also vary between different LCD monitors and display devices. We seek you understand that we cannot 100% guarantee the print out color are the same as display on the screen.

Photobook printing and photo printing are using different technology. Their color and texture are not the same.

We are using Fuji Xerox Prime Printer to deliver the high quality pictures in rich color depth.

By using our photobookJoy designer software, we will notify you if the minimum requirement of the image size is not meet. A 2MB photo can be printed out as a 3.94" x 3.15" size.

You can import it into our photobookJoy Designer software and let it tell you if the photo size is too small. A 2MB photo has a resolution of 1600 x 1200 pixels.

We offer the following types:

  • ImageWrap Hardcover
  • Classic Linen Hardcover
  • Softcover
  • Spiral Softcover

To check all kinds of photo books we are offering, please click here.

We try to help you to select your perfect photobook easily.
First choose the book shape as Landscape, Portrait or Square.
Secondly choose your preferred size: small, medium or large.
To check all sizes of photo books we are offering, please click here.

Yes. We support photo pictures with minimum size of 1MB.

As normal book, each sheet has front and back as 2 pages. A 40 pages photobook contains 20 sheets.

We suggest to have 30 pages to 100 pages per photobook. Too thin, too thick may affect the final product looking.

The total number of pages is generally a multiple of 2.

We provided 40 pages to our photobook. If you wish to add additional pages, the number of pages to be added shall be in a multiple of 2 or 4 depends on the type of photobook.

All our photobook templates are free to use.

No limit. It may depend on the PhotoBook Template you choose and your creativity. For the page designed by yourself, we suggest to put up to 4 - 6 photos for the good effect.

If you do not understand what is CMKY or RGB, please ignore it. Our software and printing equipment can perfectly handle both of them.

No. Once you create a photobook, you cannot change its size or template. Please make sure that you choose the expected template and size before designing.

We use perfect binding for softcover photo books, spiral binding for spiral Softcover photo books and PUR perfect binding for Imagewrap Hardcover photo books.

We take 5 ~ 10 working days during off peak season and 7 ~ 14 working days during peak season to produce your Photobook. Please contact us at support.my@photobookjoy.com before placing the order if you expect to receive your photo book in a short period.

Yes. The PhotobookJoy Designer software is free for our customer use.

You can download the software from PhotobookJoy Designer Download page.

Our software is around 100MB. It will take a few minutes to download for the high-speed broadband.

Yes. Our software supports international characters such as Chinese, Japanese, Malay, Tamil and etc.

You photos are stored in your local computer. After you complete the photobook design and proceed the payment, your designed profile will be uploaded to our server for printing.

Yes, you can. Internet connection is required only upon the time when you proceed the payment and upload the designed profile to our server.

The PhotobookJoy Designer allows you to import your photos from Facebook and Flicker.

Creating a PhotobookJoy account is easy. Just provide your name and email address, choose a password, accept our term of use by check the box in front of it, and click "Sign up".
Click here to get started.

In our Sign in page, you may find "Forget your Password" portion below the sign in box. You may follow the instruction to reset your password.

You may follow the instruction below to make your own photo book:
1. Download free PhotobookJoy Designer from here
2. Create your own photo book: Tutorial
3. Order Processing: Tutorial
Alternatively, you may watch the video to get start.

PhotobookJoy uses Paypal and iPay88 as our secure payment gateway.

Yes. You may post the CD or Thumb drive to us. Our address can be found in About Us page. Alternatively, you may share the files with us. Please contact us for more details.

You may order the multiple copies of the same photobook at the same time. However, if you wish to purchase different photobook design, you may need to place the order separately.

We are unable to allow you to make any change after you place the order.

You may track your order here by providing your order number and login ID.

We are trying our best to provide you high quality product and service. If you are not satisfied with our product, please contact support.my@photobookjoy.com. We will help you solve the issue. You may also refer to our return policy for more details.

Yes. Please specify your friend or relative's address and contact number when you fill up the delivery information while placing order.